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Standard Return Policy
Thanks for shopping with us at Front. We appreciate your business and are excited for your purchase of our product(s) and service(s). We always want to ensure a rewarding shopping experience with us, from start to finish, no matter whether you are browsing on our online store, visiting a branch or even on the phone with a member of our Sales Team. However, in the unlikely event that you would like to return our product(s), please refer to the policies as stated below.
Product(s) | Return Window | Return/Restocking Fee |
---|---|---|
Software/License | Nonrefundable | N/A |
Customized POS Bundle | 3 Days | 35% of Purchase Price |
Equipment/Hardware | 14 Days | 25% of Purchase Price |
Accessories | 30 Days | N/A |

DEFECtive/Damaged Product Policy
Thanks for shopping with us at Front. We appreciate your business and are excited for your purchase of our product(s) and service(s). We always want to ensure a rewarding shopping experience with us, from start to finish, no matter whether you are browsing on our online store, visiting a branch or even on the phone with a member of our Sales Team. However, we are not perfect and if you have received a defective/damaged product, we will do our best to assist you with a refund or exchange.
If you have received any hardware that is defective/damaged, please follow the following guidelines for a successful return or exchange.
There are a few important steps to take when returning a defective/damaged item you received from Front:
- Note the damage/defect of the item(s) on the original receipt.
- Take pictures and document the damage/defective item(s).
- Please ensure that the damaged/defective item(s) you’re returning is repackaged in its original packaging with all cords, parts, documentation and etc that were included when you received it. If any item(s) or original packaging are missing, we reserve the right to refuse or deny your return or issue a nonrefundable deduction on your refund valued at the cost of missing item(s) or packaging.
- Call or email your Sales Agent and/or our Technical Support Team immediately to request a refund.
- All item(s) must be returned with the original purchase receipt to be eligible for a full refund.
**IF an item(s) breaks or is found defective/damaged after 3 days, only the manufacturer's warranty still applies.
If you have any issues with the return, exchange or replacement process, please call our hotline, (470) 202-0613, for assistance.
All item(s) must be returned to our Front warehouse at 2845 Clearview Pl, Atlanta, GA 30340 within 10 days after you receive your RMA (Return Material Authorization) number. Front retains the right to refuse any late returns.
With a few exceptions, Front will reimburse you for returned damaged/defective item(s) via the same method of payment you used during the initial purchase. You also have the option to exchange damaged/defective item(s) for the same product/model.
For returns via mail, we will process item(s) within 3-5 business days upon arrival. Refunds may take anywhere from 5-7 business days to fully go through.
Front retains the right for final interpretation for all policies and terms and conditions.
