Return Policy
Front restaurant technology icon logo purple circle with fork and spoon diagonal silhouettes

RETURN POLICY

Front restaurant technology icon logo purple circle with fork and spoon diagonal silhouettes

Return Policy

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Front restaurant technology dining room with menus on black wooden tables and chairs
Front restaurant technology icon logo purple circle with fork and spoon diagonal silhouettes

Standard Return Policy

Thanks for shopping with us at Front. We appreciate your business and are excited for your purchase of our product(s) and service(s). We always want to ensure a rewarding shopping experience with us, from start to finish, no matter whether you are browsing on our online store, visiting a branch or even on the phone with a member of our Sales Team. However, in the unlikely event that you would like to return our product(s), please refer to the policies as stated below.

Standard Return & Exchange Policy

Standard Return & Exchange Policy

To initiate a return, please contact your sales agent, call our customer care hotline, (470) 206-1926, or email us at accounting@fronttab.com. You will be issued a RMA (Return Material Authorization) number in addition to specified return shipping instructions. You will be responsible for the cost of any shipping or associated fees when returning item(s) unless specified below. We need to receive the returned item(s) within 10 days of return approval in order to issue a you a refund.


There are a few important things to keep in mind when returning an item you received from Front:


  • Returned item(s) must begin return/exchange procedures within the specified time frames listed below. Front has the right to change any and all policies in regards to returns or exchanges including what item(s) are or are not eligible for return.
  • All returned item(s) must be in new or like-new condition with all original packaging, and accessories. Front reserves the right to refuse or deny any items returned damaged, unsanitary, dented or scratched.
  • Please ensure that the item(s) you’re returning is repackaged in its original packaging with all cords, parts, documentation and etc that were included when you received it. If any item(s) or original packaging are missing, we reserve the right to refuse or deny your return or issue a nonrefundable deduction on your refund valued at the cost of missing item(s) or packaging.
  • If you received a discount or free item by purchasing multiple items together in a bundle or package, you will forfeit any and all discounts and/or free item(s) if you do not return all items purchased within the package/bundle.
  • All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, opened consumables and etc.
  • Only items that have been purchased directly from Front, either online, in store, or via an authorized Front Sales Agent, may be returned to Front. All Front products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • All item(s) must be returned with the original purchase receipt to be eligible for a full refund. 



All item(s) must be returned to our Front warehouse at 2845 Clearview Pl, Atlanta, GA 30340 within 10 days after you receive your RMA (Return Material Authorization) number. Front retains the right to refuse any late returns. All returned item(s) will go under full review and inspection after delivery to our Front warehouse. Any item(s) returned in their original condition with the original purchase receipt within the 10-day cutoff will receive a refund of the full purchase price to the original payment method or receive store credit in equal value. This reimbursement may take anywhere from 5-7 business days to fully go through. 


Front is not responsible for any damages incurred during return shipment/transit. Clients are responsible for any fees accumulated from or during the return. Front reserves the right to change any and all product prices and fees at any time without prior notice whether online or in store. All prices and fees are subject to change in addition to any pricing errors that may inadvertently occur. Front retains the right for final interpretation for all policies and terms and conditions. 

Standard Return & Exchange Policy

1.

To initiate a return, please contact your sales agent, call our customer care hotline, (470) 206-1926, or email us at accounting@fronttab.com. You will be issued a RMA (Return Material Authorization) number in addition to specified return shipping instructions. You will be responsible for the cost of any shipping or associated fees when returning item(s) unless specified below. We need to receive the returned item(s) within 10 days of return approval in order to issue a you a refund.


There are a few important things to keep in mind when returning an item you received from Front:


  • Returned item(s) must begin return/exchange procedures within the specified time frames listed below. Front has the right to change any and all policies in regards to returns or exchanges including what item(s) are or are not eligible for return.
  • All returned item(s) must be in new or like-new condition with all original packaging, and accessories. Front reserves the right to refuse or deny any items returned damaged, unsanitary, dented or scratched.
  • Please ensure that the item(s) you’re returning is repackaged in its original packaging with all cords, parts, documentation and etc that were included when you received it. If any item(s) or original packaging are missing, we reserve the right to refuse or deny your return or issue a nonrefundable deduction on your refund valued at the cost of missing item(s) or packaging.
  • If you received a discount or free item by purchasing multiple items together in a bundle or package, you will forfeit any and all discounts and/or free item(s) if you do not return all items purchased within the package/bundle.
  • All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, opened consumables and etc.
  • Only items that have been purchased directly from Front, either online, in store, or via an authorized Front Sales Agent, may be returned to Front. All Front products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • All item(s) must be returned with the original purchase receipt to be eligible for a full refund. 



All item(s) must be returned to our Front warehouse at 2845 Clearview Pl, Atlanta, GA 30340 within 10 days after you receive your RMA (Return Material Authorization) number. Front retains the right to refuse any late returns. All returned item(s) will go under full review and inspection after delivery to our Front warehouse. Any item(s) returned in their original condition with the original purchase receipt within the 10-day cutoff will receive a refund of the full purchase price to the original payment method or receive store credit in equal value. This reimbursement may take anywhere from 5-7 business days to fully go through. 


Front is not responsible for any damages incurred during return shipment/transit. Clients are responsible for any fees accumulated from or during the return. Front reserves the right to change any and all product prices and fees at any time without prior notice whether online or in store. All prices and fees are subject to change in addition to any pricing errors that may inadvertently occur. Front retains the right for final interpretation for all policies and terms and conditions. 

Return & Exchange Period

Return & Exchange Period

Product(s) Return Window Return/Restocking Fee
Software/License Nonrefundable N/A
Customized POS Bundle 3 Days 35% of Purchase Price
Equipment/Hardware 14 Days 25% of Purchase Price
Accessories 30 Days N/A
Front restaurant technology icon logo purple circle with fork and spoon diagonal silhouettes

DEFECtive/Damaged Product Policy

Thanks for shopping with us at Front. We appreciate your business and are excited for your purchase of our product(s) and service(s). We always want to ensure a rewarding shopping experience with us, from start to finish, no matter whether you are browsing on our online store, visiting a branch or even on the phone with a member of our Sales Team. However, we are not perfect and if you have received a defective/damaged product, we will do our best to assist you with a refund or exchange.




If you have received any hardware that is defective/damaged, please follow the following guidelines for a successful return or exchange.

Defective/Damaged Product Policy

Defective/Damaged Product Policy

There are a few important steps to take when returning a defective/damaged item you received from Front:


  • Note the damage/defect of the item(s) on the original receipt.
  • Take pictures and document the damage/defective item(s).
  • Please ensure that the damaged/defective item(s) you’re returning is repackaged in its original packaging with all cords, parts, documentation and etc that were included when you received it. If any item(s) or original packaging are missing, we reserve the right to refuse or deny your return or issue a nonrefundable deduction on your refund valued at the cost of missing item(s) or packaging.
  • Call or email your Sales Agent and/or our Technical Support Team immediately to request a refund.
  • All item(s) must be returned with the original purchase receipt to be eligible for a full refund. 



**IF an item(s) breaks or is found defective/damaged after 3 days, only the manufacturer's warranty still applies.


If you have any issues with the return, exchange or replacement process, please call our hotline, (470) 202-0613, for assistance.

Defective/Damaged Product Return Process

Defective/Damaged Product Return Process

All item(s) must be returned to our Front warehouse at 2845 Clearview Pl, Atlanta, GA 30340 within 10 days after you receive your RMA (Return Material Authorization) number. Front retains the right to refuse any late returns.


With a few exceptions, Front will reimburse you for returned damaged/defective item(s) via the same method of payment you used during the initial purchase. You also have the option to exchange damaged/defective item(s) for the same product/model.


For returns via mail, we will process item(s) within 3-5 business days upon arrival. Refunds may take anywhere from 5-7 business days to fully go through.


Front retains the right for final interpretation for all policies and terms and conditions. 

Front restaurant technology icon logo purple circle with fork and spoon diagonal silhouettes

FREQUENTLY ASKED QUESTIONS

  • How long does it take for refunds to process?

    Refunds can take anywhere from 5-7 business days to fully process. 

  • How will I receive a method-of-payment refund?

    All refunds will be made in the same form as the original payment.

  • Can I change the mode of payment for my refund?

    No. All refunds will be made in the same form as the original payment.

  • Can I get a replacement for the product I’ve ordered?

    If your item was damaged or defective upon arrival, you have 3 days to initiate a return or exchange. You must notify your Sales Representative immediately and follow all listed return procedures in the section: Defective/Damaged Product Policy. If the damaged or defective item is successfully returned, you can receive a replacement product upon request. 



    All other return policies are ineligible for product replacement.


    If applicable, you may be responsible for acquiring any required hardware unless otherwise stated within your agreement.

  • Can I return part of my order?

    You may return part of your order if you would like to continue using some but not all Front products purchased.

  • When I’m returning a product, do I have to return the free gift that I got with it as well?

    If you received a free gift or promotional item with a product that you are returning, you must return the free gift(s) and/or promotional item(s) with the product you are returning. Any missing items may be deducted from your overall refund or your return may be denied. 

  • What is the time-period within which I can return a product?

    The time-period within which you can return a product is highly dependent on the respective return policies and their conditions. Please closely review each return policy for the detailed time-periods for product return. 

  • How many days do I have to ship back my return?

    If you are returning items via the Standard Return Policy or Defective/Damaged Return Policy, you have 10 days to return all items to our Front warehouse located at 2845 Clearview Pl, Atlanta, GA, 30340. 

  • Where should I ship my return?

    Please ship or deliver all returns to our Front warehouse at 2845 Clearview Pl, Atlanta, GA, 30340. 


  • How should I pack my product for return?

    All returned item(s), whether defective or not, must be returned in the original packaging with all accessories, documents and other items that were present upon opening. All item(s) must be returned in new or like new condition. Any missing or damaged item(s) and/or accessories may result in the return and refund being denied or issue a nonrefundable deduction on your total refund, valued at the cost of the missing item(s) or packaging.


  • In which cases can I return the products?

    Depending on your specific circumstances, you may fall under one of the two return policies we offer. We currently offer merchants a Standard Return Policy, and a Defective/Damaged Product Return Policy. Qualifications to participate in either of these return policies are specified under their respective sections. Any further questions about your qualifications to participate in any of these return policies can be referred to our Customer Care hotline, (470) 202-0613 or email our Accounting Department at accounting@fronttab.com. 


  • How can I initiate a return?

    To initiate a return, please contact your sales agent, call our customer service hotline at (470) 202-0613, or email us at accounting@fronttab.com.

  • What is your return process like?

    While each of our return policies have different overall procedures, the general timeline and process stays relatively the same. 



    After you begin initiation of return or refund with your sales agent or by contacting our Customer Care line at 470-202-0613, we will begin the process of your return. You will receive a RMA (Return Material Authorization) number after which you will have 10 days to return all items to our Front warehouse. All returned items must be returned with the original purchase receipt or risk being denied a refund.



    After we have received your returned items, we will begin product inspections. If all returned items are returned in new or like-new condition with all documents and accessories present, you will be refunded in the amount that your return policy authorizes. If you have missing items or your return is not in the conditions specified for whichever return policy you are participating in, you may receive a partial refund or be denied a refund completely. After the inspection is complete, we will submit a refund payment to your original form of payment. This refund may take anywhere from 5-7 business days to fully process and be seen in your account. 

  • My refund request was denied. Can I contest this decision?

    No. All decisions in regards to accepting or denying returns and refunds are final. 

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